Brighter Image Lab - Took my money and no working veneers!

41 of 41 Brighter Image Lab reviews

I bought veneers from this company 6 and a half months ago, paid in full $1, 925.00 and still no product!I keep getting the run around for my refund.

AVOID THIS COMPANY! Laurie is a scam artist, she will say they have been shipped, you call her back a week later and then she will say they are being made now and ready to ship in a week, the machine is broken, shipping lost the information and it goes on and on. Same for the refund, she claims it has been sent. Then you call back and she will say accounting is working on it.

Lies all lies... They did send an upper set but one had a hole in them the other made me look like I had buck teeth and I couldn't even close my mouth, they stuck out over my lower lip. What kind of quality control is that?.

Now they are saying they will not send me a refund or deal with me any longer because they feel I am difficult and will not be happy no matter what they do. Not true, I will happy once they refund my money!

Bill Watson, says they will not work with me until I take down my online postings about them.I will once they either send me what I paid for, or refund my money!

This review is a subjective opinion of a user.
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Product or service
Teeth Whitening Gel
Review category
Hospitals, Clinics and Medical Centers, Doctors
review #248339 by
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Had the same issue 35 Yes 35
41 of 41 Brighter Image Lab reviews
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May 12, 2016 #1158109

Call the attorney general for your state. If they get enough bad business complains they should start some kind of legal actions. Also call better business bureau. The company that ripped you off will go on a list of shady business practices and maybe save another consumer from getting ripped off.

0 0 Reply

Feb 16, 2016 #1112892

What? Looks good bro.I don't see a problem.

0 1 Reply

Oct 19, 2015 #1050614

thank you sooooooo much for telling the rest of us HOW THIS PRODUCT SUCKS
I WAS GOING TO BUY THESE FAKE PEICES OF *** GARBAGE, that was UNTIL i read uour comment
I now to will tell my friends and they'll tell there friends and they'll tell there friends.....
i believe i made my point
thank you again

8 1 Reply

Sep 17, 2015 #1034843 Torrance, California, United States

You are totally dumb to have gotten some mail order dental treatment instead of going to a regular dentist. You know this outfit is practicing illegally, don't you? So you have no legal recourse. A fool and his money are soon parted.

4 2 Reply

Nov 06, 2015 #1059440 Haymarket, Virginia, United States

Torrance, California.... maybe you should consider yourself blessed or lucky that you have never been in a desperate situation in life where you grasped on to hope. If you have never been duped in anything because of desperation or "dumbness" thank your lucky stars, you're one in a million!...... NOT

4 1 Reply

Feb 18, 2016 #1113942 Torrance, California, United States

Let me get this straight. You took your OWN impression- with what? You sent it to some mail-order lab. They made some kind of fake porcelain teeth WITHOUT KNOWING WHAT YOUR *** WAS LIKE. And you were supposed to cement it with what? Elmer's glue? How did you EXPECT this to work??? Gosh, for so much money you could have gotten a REAL dentist to do something useful!!!

1 2 Reply

May 18, 2014 #816577

when u make a purchase with a credit card, are u allowed to say that it was stolen? I mean if you do not get a product isn't it covered.. even with a social security debit card a person can claim this to get a refund from the company who took their money. Are people paying in cash or what? :(

3 0 Reply

Jan 23, 2015 #935464

Yikes... this was a long time ago. I wonder what the update is.

1 0 Reply

Nov 06, 2015 #1059443

NewZoo has a good point. Don't believe in ripping people off but do unto others, what goes around come around, fight fire with fire.........

1 0 Reply

Nov 05, 2015 #1059068 Atlanta, Georgia, United States

right on and its good leverage to get your teeth in a timely manner

0 0 Reply

Oct 08, 2013 #726899

Brighter Image is a rip-off. They are nice but they do not deliver. Save your money. I sent my veneers back twice and the 3rd time I never got anything back, So shame of me for beleiving this could really be true. They will take your money and give to some teeth whiting serum and a pair of huge horse teeth. They will never fix it either. I gave up because they are phonies.

9 0 Reply

Mar 07, 2013 #619461 Fort Worth, Texas, United States

Read the terms and conditions very carefully before and everyday after you make your purchase. They are constantly updating them and changing them. These people are scam artists. Most of the so called after photos on their website have been photoshopped and are not real or they are employees. On page 2 of the shopping cart there is a photo of a lady with short hair named Beth, but that is not her real name. That photo is Laurie Hall herself! They are very nice in the begining but once they have your money they no longer care about you. If you even receive your order it will take months and month for you to get it. It will be stuck on the model made from your impressions and they will claim it fits and is covered under the terms and conditions. Did you know that Bill Watson does not have any dental experience? This man is not qualified to make veneers. The "Lab Manager" worked in a Photo Booth before working for this company. Bill Watsons former business experience is window tinting! He doesn't know anything about teeth. He is a charlatan and a fraud. Report this man to every organizatioin that you can including going to your local news. This company needs to be stopped! They are crooks! Their teeth whitening gel is a joke too. They offer 30% and a 38% but they are scamming customers because it only comes one way and they get it in 5 gallon buckets. They have it squeezed into syringes. They use a black one and white ones. They are purposely decieving... Show more

2 0 Reply
Winnie Patterson

Aug 03, 2012 #523704

:cry :cry Same here and yes no veneers! or refund

8 0 Reply

Aug 12, 2011 #327300

Going on nine months now and still no veneers or refund. Now they say they will not do anything until I remove my postings about them. At this point all I want is my money back. I do not rust them at all and will not accept anymore excuses.

6 1 Reply

Aug 02, 2011 #322413

They have been trying to hide from all the true statements about how they steal money and never send working veneers now the go by. Press on removable veneers; snap on smile alternative by brighter image and a whole host of other names.

5 0 Reply
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