Company would not provide a refund for a kit that was never used. Impressions were never made or sent to the lab to begin the process.
For that reason, I should be entitled to a partial refund of my $1,939.00. This included express processing for $149.00, along with a 2-year Replacement Warranty for $149.00. I have not been able to speak with anyone directly regarding this issue.
I emailed three times @ accountingbrighterimage.com, and finally got a response back eight days later. The company provides no customer service and is not interested in having customers who are satisfied with their product or the service provided.
Product or Service Mentioned: Brighter Image Lab Veneer.
Reason of review: Poor customer service.
Monetary Loss: $2237.
Preferred solution: Price reduction.