Brighter Image Lab Reviews and Complaints | brighterimagelab.com @ Pissed Consumer

Most helpful review

New Reviewer

Feb 21, 2017 Blakeleigh Iqn

Brighter image lab STOLE $2,396 what the OWNER did to me next was even worse

1.0

On September 2016 I purchased both bottom and top arches from BRIGHTER IMAGE LAP - PRESS ON VENEERS After seeing them on the doctors show. I purchased online to a total of $2,396 AU I received my kit in a timely manner did the impressions being so particular about...

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100 comments

Jul 17, 2022 PissedConsumer2213464 #2213464

I have read and agree

0 0

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Featured

#1011994

Product

Brighter Image Lab Veneer

Reason of review

Damaged or defective

Loss

$2396

Preferred solution

Full refund

New Reviewer

Jul 06, 2022 sandra r Gtf

Unwilling to provide adjustment or credit towards replacement

1.0

my top arch is so unnaturally large, I can not close my mouth to swallow - I can either wear the top or the bottom arch - but never together - the top arch is unnatural for my bite & gums - After 2 adjustments BrighterImage refused any further efforts, adjustments or credits to offset - I purchased the most expensive, top of the line BrighterImage offers.

User's recommendation: AVOID AT ALL COSTS.

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Featured

#3737395

Cons

Unwilling to adjust as promised
Unable to swallow with top arch in

Loss

$1100

Preferred solution

Deliver product or service ordered

New Reviewer

Jun 30, 2022 Ann K Tfq

I wish you could do 0 stars

1.0

I ordered these online they never worked. I asked for my money back they just sent me more so I have two sets of teeth useless that dont work. I ended up going to Mexico getting them all pulled and got dentures still spent less money than I did on these useless teeth not only would they get stuck in my mouth my,teeth would hurt for days after wearing them. Like the worst tooth ache you could ever get.

User's recommendation: Don’t do it.

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#3718264

Loss

$3000

Preferred solution

Full refund

New Reviewer

Jun 30, 2022 Ann K Tfq

I wish I could give them no stars

1.0

I wish I could give them no stars. All I know is I ordered the upper and lower for $2500 or something like that and never got teeth that fit correctly into my mouth and they always hurt for days after putting them in and taking them out like they were pulling out my...

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#3718252

Location

Neenah, Wisconsin

Loss

$3000

Preferred solution

Full refund

May 04, 2022 PissedConsumer3542272 of Elmwood Park, IL

If you go with the Incredibles The coding will start peeling

2.9

Spent almost 3 grand on Veneers from Bill veneer and the coating is coming off A few teeth for this kind of price I would think they would have a better product. Save your money and go with byte or smile direct club. Popon Veneers does a better job for a quarter of the price. Their customer service is better their turnaround time is better.

User's recommendation: Do not buy.

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1 comment

Jun 03, 2022 PissedConsumer2190840 #2190840

I too bought the incredibil veneer and because I was cleaning them wrong by using a toothbrush, mine came off too. But, they were so nice to me and allowed me to return it for a free remake and once I got them back and didn't brush them, it worked out just fine and I still have mine that was a year and a half ago! So many people just don't follow directions and blames everyone else for her.

0 1

#3542272

Location

Elmwood Park, Illinois

New Reviewer

Apr 25, 2022 Robyn P Brg

Needing to leave review in order to place another order

3.5

Wanting a spare set in case anything happens to these. I always wear them and feel on top of the world

User's recommendation: They are really lovely and give confidence.

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#3515416

Location

Brisbane, Queensland

New Reviewer

Oct 22, 2021 Brian T Bdm

Dishonest and Shady

1.0

I spent $2400 on an upper and lower veneer. I also purchased the 2 year extended warranty. After one year of occasional use the bottom veneer snapped in half. I was shocked since I work from home and only wear these occasionally when I go out. I contacted BIL and initiated my warrant claim. I followed directions and sent the broken veneer back. I was then informed I needed to pay another $199 to process my warranty. After paying $2400 and buying an extended warranty you think they would send me a new veneer. Nope. They would rather extort the customer for more money. BIL is unethical, shady and their product is junk. They lack integrity and do NOT stand behind their product. I sincerely wish I never wasted my money.

User's recommendation: Do NOT buy anything from BIL.

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3 comments

Nov 16, 2021 PissedConsumer2092506 #2092506

I am so glad that I read your review and other reviews of dissatisfied customers. After seeing this man promote this business all over YouTube I was about to purchase the product for the $149 but after I looked they woukd have charged me $546 3days later..I was like WTH is that.

Still interested I looked for reviews. With all that being said, there is NO WAY I'm giving them a dime.

0 0

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Featured

#2996960

Product

Brighter Image Lab Veneer

Cons

Company does not honor warranty
Horrible customer service

Loss

$1200

Preferred solution

Deliver product or service ordered

New Reviewer

May 13, 2021 Johnnie H

They stole my money

1.0

I ordered a set of veneers and paid in full. When I received my kit I was told to consult my dentist before proceeding to make sure my teeth were healthy enough... Turns out they aren't and my dentist strongly advised against them. This company refuses to refund my money even though they never even began to make my veneers. Trying to get a lawsuit filed against them.

User's recommendation: Don't give them a dime of your money.

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#2549769

Product

Brighter Image Lab Veneer

Pros

Idea of the product

Cons

Horrible customer service
Taking the money for product they never sent
Overall experience

Loss

$991

Preferred solution

Full refund

Apr 17, 2021 PissedConsumer2507985 of Omaha, NE

I was reaching out to them

I wasnt mad at them I was reaching out to them because true smile and Insta smile suck. I was hoping that they could help me. I mustve clicked on the wrong thing.

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#2507985

Location

Omaha, Nebraska

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New Reviewer

Apr 08, 2021 Brittany S Cqh

Emotional anguish oppression

OMG they are doing the exact same thing to me right now. Bill placed a hold and lock on my order and no one will tell me why. I email client services every day with no response. I paid the extra $149 for express and here it is almost 4 months later, and they refuse to...

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#2493920

Product

Brighter Image Lab Veneer

Pros

Product is outstanding

Cons

I have not received them
No response to my emails
Cost so much more to rush them

Preferred solution

Deliver product or service ordered

New Reviewer

Feb 14, 2021 Brittney H Lka

Rip off

This company is a rip off. After having to pay 600 down getting my impression kit and waiting for my veneers to get here only to be completely unhappy with the product. First they are huge, look cheap, dont fit and broke in half never got to wear them . Anyone want to do a class action lawsuit

User's recommendation: Don’t waste your money.

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#2420421

Product

Brighter Image Lab Veneer

Cons

Total scam
Overall experience
Run around

Loss

$2000

Preferred solution

Full refund

Jan 27, 2021 PissedConsumer2396543 of Columbus, OH

Looking at the complaints

You people are RIDICULOUS!! NO ONE CAN MAKE YOUR TEETH STRAIGHT BUT AN ORTHODONTIST!! YOUR expectations are NOT REASONABLE in any way!! It's YOUR ignorance about what these are meant for that made you sue happy! You should have went to the dentist on a regular basis or got braces! Not expect these people to do the impossible.......IT COULDN'T HAVE BEEN WRITTEN ANY CLEARER AND YOU SIGNED IT ANYWAY EXPECTING THE IMPOSSIBLE

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1 comment

Mar 23, 2021 PissedConsumer1995792 #1995792

WOW. What an ignorant thing to say about peoples situation you know nothing about.

Why are you even looking at this if this didn't somehow peek your interest? Some peoples tooth loose has nothing to do with not going to the dentist and not taking care of their teeth. A lot of it is health related issues (diabetes, genetics, Ect).

Most people also can't afford to spend $20k,, $30K, plus to have cosmetic surgery done. Please refrain from being a complete A#@ on here.

6 0

#2396543

Location

Columbus, Ohio

Dec 24, 2020 PissedConsumer2350748 of Fayetteville, NC

Not happy with my new smile at all

1.0

They failed to provide a good press on Venere they could not even fit on my mouth they had a whole impression which is confusing to me Excuse for why they could not make a proper smile was because I did not send photos that is ridiculous they had a whole impression of my mouth they do not pick up the phone they do not email or call back on time

User's recommendation: Do not buy this product.

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#2350748

Location

Fayetteville, North Carolina

New Reviewer

Dec 06, 2020 FlorD R

Disappointed

2.0

Didnt receive the impression kit until december that was ordered November 20. Very disappointed that this company entered my address wrong for delivery. And then on top of all that would not honor my promo code for 200 off. The very least they could do is expedite the veneers but of course that wont happen. With my luck they wont even fit my teeth. So sad. I had such high expectations based on their good reviews. Smh. Flor Riollanoi

User's recommendation: Not sure will let you know if i can recommend when i receive the veneers.

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#2323099

Loss

$200

Preferred solution

Let the company propose a solution

Oct 08, 2020 PissedConsumer2216130 of Lynnwood, WA

Don't FIT

1.6

I received my veneers, (took 8 weeks) and they don't fit at all. I can't get them to snap in. They are PLASTIC, not what I expected. I'm going to work with the Lab and see what they will do.

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#2216130

Location

Lynnwood, Washington

New Reviewer

Sep 23, 2020 Paul B Gte

This company is a scam

1.0

Brighter Image Labs is a complete rip off. I paid $1795.00 to a company for veneers in which they could not ship because their impression kits do not work. They can not provide the service or veneer products. The customer service was rude and hung up on me. At this time they are trying to not refund my money even though service and products could not be shipped. Buyer Beware this company is a

User's recommendation: Buyer Beware.

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#2185600

Loss

$1795

Preferred solution

Full refund

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Website	2/5
Billing Practices	2/5
Customer service	2/5
Turnaround Time	2/5
Diversity of Products or Services	2/5

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