Brighter Image Lab Phone Numbers and Emails

Toll-Free Number:

  • (888) 257-2455
    Toll Free

Customer Service:

  • (817) 207-8200
  • (817) 310-8935
  • +6 128 015 5616
    AU
  • +61 180 062 8104
    AU Toll Free
  • +44 203 318 2063
    UK
  • +44 800 048 8036
    UK Toll Free

Brighter Image Lab Emails:

Customer Service
Media
web.sales@brighterimagelab.com
More phone numbers and emails Less phone numbers and emails

Brighter Image Lab Contact Information

Brighter Image Lab Website:

Brighter Image Lab Help Center:

Corporate Office Address:

Brighter Image Lab
2433 South University Drive
Fort Worth, Texas 76109
United States

Fax:

+1 817 207 8205
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Brighter Image Lab Rating Based on 118 Reviews

Rating details

1.9
more details
Customer service
Website
Reliability
Diversity of Products or Services

Rating stats

Rating trend

Summary of Brighter Image Lab Customer Service Calls

48 TOTAL
CALLS
03:39 AVG CALL
DURATION
38% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Brighter Image Lab Customer Service?

Request for Information Question:

  • “Check on my order”
  • “Ask about my impressions”
  • “To find out more info”

Product/ Service Question:

  • “Broke my venners”
  • “I've had my veneers less than 6 months and they broke into”
  • “Buying”

Payments and Charges Question:

  • “Need to re submit my security deposit”
  • “Change payment method and plan”
  • “Important info about payment”

Refund Question:

  • “Refund”
  • “Paid in full for product but they won’t give product or refund”

Shipping and Delivery Question:

  • “I have to speak to someone regarding my chope you understand my situation that I cannot smile when I have cancer and I need a break I do not have more money to put in the bank also everything is going down like a snowball so pl I have not received an”

Other Question:

  • “Warranty”
  • “Teeth”
  • “I have missing veneers should I have those fix before having Brighter Image smile veneers?”

About

Brighter Image Lab Return Policy
At Brighter Image Lab, Brighter Image Lab appreciate the fact that The User of Website have chosen brighterimagelab.com to design The User's custom dental products and value The Customer as Company's client. Brighter Image Lab only do the work that The User of Website have retained brighterimagelab.com to do. The Company can only design to fit the impressions The User of Website provide Brighter Image Lab If it's not right, let The Company fix it. That sums up most of what The Client need to know. As long as this seems fair to The User of Website then The Customer should find The Client of Brighter Image Lab experience with brighterimagelab.com to meet The Client's satisfaction. Keep reading for details on the policies that stem from these philosophies. As with any company that designs a truly custom product, The Company can never recoup the work Website put in to The Customer's job, so Brighter Image Lab do not offer refunds. brighterimagelab.com commit a surprising amount of resources to The Client's case, even before The User of company services receive The User's system. For example, The Company assign an individual Contact Manager who reviews The User's case, prepares The Client's order, and works with the design and lab teams on The Customer's behalf.
To read more: https://brighterimagelab.com/refund-and-return-policy-for-brighter-image-lab/
Brighter Image Lab Delivery Policy
To read more: https://brighterimagelab.com/estimated-delivery-dates-from-brighter-image-lab/
Brighter Image Lab Terms of Service
JavaScript seems to be disabled in The User's browser. The Client of Brighter Image Lab must have JavaScript enabled in The User's browser to utilize the functionality of this website. This website, along with the mobile and tablet applications is intended for personal, noncommercial use. This Agreement describes the terms and conditions applicable to the services available through this Site. This Agreement describes The User's responsibilities and, among other things, limits the liability of brighterimagelab.com and its third-party supplies or providers. BY ACCESSING ANY AREA OF THIS SITE, USERS ("USERS" OR THE USER OF WEBSITE AGREE TO BE LEGALLY BOUND WITHOUT LIMITATION, QUALIFICATION, OR CHANGE AND TO ABIDE BY THESE TERMS AND CONDITIONS, WHICH WILL CONSTITUTE COMPANY'S SOLE AGREEMENT("AGREEMENT") IN IT'S ENTIRETY. If at any time The Customer do not agree with any part of this Agreement, The Client of Brighter Image Lab MUST DISCONTINUE USE OF THIS SITE.
To read more: https://shop.brighterimagelab.com/press-on-veneers/index.php/terms-and-conditions/
Brighter Image Lab Privacy Policy
Brighter Image Lab (the "Company") is committed to maintaining robust privacy protections for its users. Company's Privacy Policy ("Privacy Policy") is designed to help The User understand how Brighter Image Lab collect, use and safeguard the information The User of company services provide to Website and to assist The Client of Brighter Image Lab in making informed decisions when using Brighter Image Lab's' Service. The terms ​Brighter Image Lab,​ ​The Company", and ​Brighter Image Lab's'" refer to the Company. The Company collect "Non-Personal Information" and "Personal Information". To use this website, The Client do not need to submit any Personal Information other than The User's name and email address. To use the Service thereafter, The User of Website do not need to submit further Personal Information. However, in an effort to improve the quality of the Service, Brighter Image Lab track information provided to The Company by The Customer's browser or by Company's software application when The User of company services view or use the Service, such as the website The Customer came from (known as the "referring URL"), the type of browser The Client use, the device from which The Client of Brighter Image Lab connected to the Service, the time and date of access, and other information that does not personally identify The User
To read more: https://brighterimagelab.com/privacy-policy/
Brighter Image Lab FAQ
To read more: https://brighterimagelab.com/brighter-image-lab-frequently-asked-questions/
Top Brighter Image Lab Services

Customer Care, Shipping Service

Top Brighter Image Lab Products

Veneer, Website

Brighter Image Lab Pros and Cons

Pros: Product was thin and fit my mouth, Price, Idea of the product, Concept, Product on website

Cons: Horrible customer service, Overall experience, Taking the money for product they never sent, Run around, Product never fit my mouth

Summary

Having regional offices in the US, UK, and Australia nowadays, Brighter Image Dental Lab was started as a middleman company for cosmetic dentists in 1996. Later on, BIL came up with a unique solution for removable dental veneers using the most recent CAD/CAM Design Technology. More than 300,000 Bright Image customers have obtained Hollywood smile in 5 easy steps through Dental Lab veneers for the past 12 years. As an ongoing promotion, new clients can buy Press On Veneers at a lower price and save up to 60%. Both Single and Double Arch veneer systems are available at Brighter Image Dental Lab.

Brighter Image Lab reviews and complaints

Brighter Image Lab is ranked 63 out of 397 in Dentistry category

Area Served

Worldwide

Payment Methods

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