Brighter Image Lab
Reviews and Complaints
TOTAL SCAM FOR MAJORITY OF VICTIMS LIKE ME!
HORRIBLE AND WORST EXPERIENCE AND BIGGEST RIP OFF COMPANY IN THE UNITED STATES! I could tell you of the over a year dealing with them, but I was the fool for prepaying to save money on their upper and lower offer.
After five full impressions sent to them, they finally admitted that they could not make the veneers. But if I wanted to pay for more impression kits I could. I asked for a refund for half of the $2000 and they just refuse. They have a handful of happy satisfied customers and they build their "scam" on them, but make no mistake, you will be EXTREMELY DISAPPOINTED with these, even if they successfully can make them for you.
My wife saw the upper veneer that they did make and said they "looked like Halloween teeth!" The pain was twice as bad... losing $2000 and having a "joke of a product" left in my hand.
- Horrible customer service
Preferred solution: Full refund
No. Unless you love giving money away
Preferred solution: Full refund
Dont throw away your cash
Preferred solution: Full refund
DO not purchase from them!!!
ordered topped bottom veneers. may 2018.
had to multiple impressions. finally they accepted and began making them but failed to inform me that they stopped midway through the process because I had said something derogatory to them like I wanted to file a better business bureau claim. After multiple phone calls they finally finished them. I received them November 2018.
they did not fit on the top because my teeth had moved since the impressions were taken and when I received them or maybe they were incorrectly made when they stopped miking them mid process. anyway on November 8th 2019 I tried them on and they did not fit so i called the company. they told me to soak them in hot water 90 seconds and then fit them on. they broke!!!
I immediately called them. I had to go through so much 3 separate uploads of pictures and explanation of what happened online. finally I got authorization to mail them back for warranty repair. They claimed after 3 separate phone calls that they had emailed me a prepaid shipping label with insurance?
I called back each time saying I never received the label. I told them I would mail the veneers back and verified the addres. the package was las scannenned in fort worth texas on november 13 2018. it is now february 2019.
I have kept them informed the entire. time. USPS headquarters has provided all info they could and that the company claims they never received the package. they refuse to give me my money back of 2000 dollars for both uppers and lowers.
they refuse to replace even though they have all the pictures and explanation what happened.
I have filed two separate BBB claims on them. the first when they stopped mid process in creating them and now in february 2019.
Preferred solution: Full refund
Horrible experience
Just a comment...
Preferred solution: Go to a dentist who has recorded results.
I PAID $1700 AND NEVER GOT MY VENEERS
Just a Senior Citizen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMajor Disappointment
- I havent recieved them yet
- I have not received them
- I will tell everyone i know not to deal with them
Preferred solution: Full refund
Do your veneers work if I’m missing a lot of teeth & if I already have 5 real veneers on my upper??
This has been a HORRENDOUS experience & I didn't even receive ANY Veneers & THEY OWE ME $1400!!!
Preferred solution: Full refund
Refund
SCAM COMPANY DO NOT BUY
Sucks
STOP LAUGHING AT MY TEETH
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Has anyone used PayPal to purchase these and if so have you done a dispute with them?
have you gotten a refund? any satisfaction?
Wow! I was just about to purchase these veneer's.
I am so glad I looked at these reviews and your finished products. My heart goes out to you! I was also wondering why "Bill Watson" didn't have a pair for himself it they are so great! When he speaks, he appears not to have any top teeth.
You would have thought the man would of made himself a priority and had his veneers made first before doing a commercial advertisement. That's the main reason why I decided to look for reviews on this product. I hope you can put a stop payment on your check or reported them to your credit card company. They are praying on people who don't have a dental plan and can't afford the proper dental work preformed by a dentist.
This is really sad situation.
Just remember "KARMA" I'm praying all the people they scammed will get their money back. Keep the faith..
Thanks for the reviews. I pray all of you find compensation for your loss.
I am searching for dental care and I am glad I can read reviews to help me make an informed decision.
They definitely won't get my business. Please continue to inform people of the scams.
Reviews are often doctored. Please talk to REAL PEOPLE like coworkers and church members about recommendations for dental care, not online reviews. PLEASE NOTE: Do-it-yourself dentistry is a joke.