steve b Zsa

TOTAL SCAM FOR MAJORITY OF VICTIMS LIKE ME!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Brighter Image Lab - TOTAL SCAM FOR MAJORITY OF VICTIMS LIKE ME!

HORRIBLE AND WORST EXPERIENCE AND BIGGEST RIP OFF COMPANY IN THE UNITED STATES! I could tell you of the over a year dealing with them, but I was the fool for prepaying to save money on their upper and lower offer.

After five full impressions sent to them, they finally admitted that they could not make the veneers. But if I wanted to pay for more impression kits I could. I asked for a refund for half of the $2000 and they just refuse. They have a handful of happy satisfied customers and they build their "scam" on them, but make no mistake, you will be EXTREMELY DISAPPOINTED with these, even if they successfully can make them for you.

My wife saw the upper veneer that they did make and said they "looked like Halloween teeth!" The pain was twice as bad... losing $2000 and having a "joke of a product" left in my hand.

View full review
Loss:
$900
Cons:
  • Horrible customer service
Reason of review:
Problem with delivery

Preferred solution: Full refund

5 comments
Lysette Ghj

Has anyone used PayPal to purchase these and if so have you done a dispute with them?

russell m Lcn

have you gotten a refund? any satisfaction?

Khalifa Haz

Wow! I was just about to purchase these veneer's.

I am so glad I looked at these reviews and your finished products. My heart goes out to you! I was also wondering why "Bill Watson" didn't have a pair for himself it they are so great! When he speaks, he appears not to have any top teeth.

You would have thought the man would of made himself a priority and had his veneers made first before doing a commercial advertisement. That's the main reason why I decided to look for reviews on this product. I hope you can put a stop payment on your check or reported them to your credit card company. They are praying on people who don't have a dental plan and can't afford the proper dental work preformed by a dentist.

This is really sad situation.

Just remember "KARMA" I'm praying all the people they scammed will get their money back. Keep the faith..

Guest

Thanks for the reviews. I pray all of you find compensation for your loss.

I am searching for dental care and I am glad I can read reviews to help me make an informed decision.

They definitely won't get my business. Please continue to inform people of the scams.

Guest
reply icon Replying to comment of Guest-1769522

Reviews are often doctored. Please talk to REAL PEOPLE like coworkers and church members about recommendations for dental care, not online reviews. PLEASE NOTE: Do-it-yourself dentistry is a joke.

View more comments (4)
Cate Chy

No. Unless you love giving money away

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mine worked great till they broke. I paid $400 for a duplicate and after sending me someone else’s veneer twice I was told to mail them back and mine would be in the mail and they never sent anything. When I called then Laurie said I had to pay another $400!! Now they have my $400 and I have NOTHING to show for it!!!!
View full review
Loss:
$400
Reason of review:
Never received the correct duplicate and was instructed to send them back and when I did received NOTHING in return

Preferred solution: Full refund

1 comment
russell m Lcn

I contacted the Texas Attorney General. Texas Attorney General

Hanna L Ouw

Dont throw away your cash

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
these might be ok if you have no teeth - but save urself the trouble and melt down some vampire kids teeth
View full review
Loss:
$2000
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
russell m Lcn

I contacted the Texas Attorney General. Texas Attorney General

merrideth c

DO not purchase from them!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Brighter Image Lab - DO not purchase from them!!!

ordered topped bottom veneers. may 2018.

had to multiple impressions. finally they accepted and began making them but failed to inform me that they stopped midway through the process because I had said something derogatory to them like I wanted to file a better business bureau claim. After multiple phone calls they finally finished them. I received them November 2018.

they did not fit on the top because my teeth had moved since the impressions were taken and when I received them or maybe they were incorrectly made when they stopped miking them mid process. anyway on November 8th 2019 I tried them on and they did not fit so i called the company. they told me to soak them in hot water 90 seconds and then fit them on. they broke!!!

I immediately called them. I had to go through so much 3 separate uploads of pictures and explanation of what happened online. finally I got authorization to mail them back for warranty repair. They claimed after 3 separate phone calls that they had emailed me a prepaid shipping label with insurance?

I called back each time saying I never received the label. I told them I would mail the veneers back and verified the addres. the package was las scannenned in fort worth texas on november 13 2018. it is now february 2019.

I have kept them informed the entire. time. USPS headquarters has provided all info they could and that the company claims they never received the package. they refuse to give me my money back of 2000 dollars for both uppers and lowers.

they refuse to replace even though they have all the pictures and explanation what happened.

I have filed two separate BBB claims on them. the first when they stopped mid process in creating them and now in february 2019.

View full review
Loss:
$2000
Reason of review:
Warranty issue

Preferred solution: Full refund

4 comments
MARC D Ubr

Same Scenario here - I purchased them received them - fit was pretty decent.. then one night they fell on the floor while I was sleeping and snapped in two..

Now they wont stand behind their product because they broke outside my mouth,,,, unless I pay full dollar amount again... Their a joke!!!!!!!!!

Guest

Thanks for reviewing so they can see more people and dont trust this company

Guest

Thanks

Guest

Thanks for your review. I won’t be buying any. Sorry you had to deal with a company like that

View more comments (3)
Jobare M

Horrible experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Brighter Image Lab - Horrible experience
Brighter Image Lab - Horrible experience - Image 2
Brighter Image Lab - Horrible experience - Image 3
Brighter Image Lab - Horrible experience - Image 4
I'm on my 4 set of veneers and the only one that they have gotten right is the second ones the 3rd set where completely wrong amd the 4th set is just lime the first set ks just like the 1st set to big andi have to put fixodent everyday on the teeth there sliding and they cause me to talk funny
View full review
P B Yzn

Just a comment...

I watched several youtube videos of the extremely personable BIL technician or whatever he was and had been convinced to try them as I had a bridge that broke and I need teeth. These reviews have made me skeptical and made me reconsider the whole process. That is really too bad. I was hoping for this to be a solution. My option is $29,000.00 or more. Not at all feasible. Scamming people who are seeking help is such an egregious, plain despicable behavior. Where are people who care!
View full review
Loss:
$29000
Reason of review:
don't want to try.

Preferred solution: Go to a dentist who has recorded results.

1 comment
Guest

$29,000 for implants and implant crowns is not your only option. You can have a removable partial made for about $1700. Brighter Image veneers, even if they worked, would have to be removed anyway.

Anonymous
map-marker Los Angeles, California

I PAID $1700 AND NEVER GOT MY VENEERS

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They stoled my money, they sais my package was lost and are asking me to re pay if i want to continue with process, please dont get scammed by those people...
View full review
1 comment
russell m Lcn

I contacted the Texas Attorney General. Texas Attorney General

Anonymous

Just a Senior Citizen

Let me begin with how horrified I am @ what happened to you pissed & know that your son is in my thoughts & prayers. I’m a senior citizen on social security. I have a little retirement money but not much for today’s economy. I too was sucked in due to some medications I took that caused tooth decay from the inside outwards. My 2 front teeth were now just shards so I am now a recluse-too embarrassed to leave the house & no longer wanting to smile. There are no dental benefits for seniors. When you become senior you’re no longer important so since you have no children you get punished by the government. We don’t get benefits because we worked & payed into the system we are not allowed any extra help & dentures are upwards of $17k on the cheap side. So I contacted brighter image even though still thinking if something sounds too good it probably is. After several conversations they of course wanted my money so I could do an impression THEN they would advise me how they could help me. Well given the fact I’m alone in this world that was not something I was willing to do since there was no money back guarantee. So they requested some pictures in order to tell me if they could help me. I sent the pictures & after several days I sent an email back , still no reply. I continued to send emails & call weekly. Still no replies. I went to the website again going through it with a fine tooth comb - and to my surprise there was my picture yes my picture that I sent them was being used as someone’s before picture!! Every time I called & the rude person who answers would hang up on me- yes I said hang up! I am actually glad she did as I possibly could have betrayed my Christianity by speaking to her! Truly this company is another one of the reasons we feel as if we cannot trust anyone online period ! Which is truly sad because soon that will be evolving into the only way business is done anymore. I’m very sorry for those that were financially raped by this company but, Karma will eventually do her job & of course God will do his for you !
View full review
Reason of review:
Poor customer service
russell m Lcn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Major Disappointment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Good day. I have been going back and forth for 7-8 months. I paid in full, upfront with a credit card, paid extra for express deliver because I had a special event I was attending, but was never able to use my veneers, they arrived late. Now I have received another package to begin the process over. At this point I would like to end all of this and request a full refund. I know the web site says no refunds but this is just unacceptable. How do I get a refund?
View full review
Loss:
$1946
Pros:
  • I havent recieved them yet
Cons:
  • I have not received them
  • I will tell everyone i know not to deal with them
Reason of review:
Order processing issue

Preferred solution: Full refund

2 comments
russell m Lcn

have you gotten a refund? any satisfaction?

Guest

Buddy you can write reviews for the next 100 years and you will not see any refunds. You were stupid thinking a mail-order scammer could do dental work for you.

View more comments (1)
Patricia T Sdp
map-marker Toms River, New Jersey

Do your veneers work if I’m missing a lot of teeth & if I already have 5 real veneers on my upper??

I’m missing several teeth, and I’ve become extremely reclusive because Two of my top front teeth broke and are missing and I would do anything to get my smile back! I saw an ad for “Insta Smile”& I almost purchased them until I came across some of your videos for your products, and all I wanna do is make an informed decision with which product I should order!!?? I’m 100% disabled & I’m on a fixed income, so $350 (insta-smiles fee) is a lot of money for me to shell out, and I would be devastated if their product isn’t what they say it is, and I end up losing all my money! If you could have someone from your company reply back to me and better educate me on your product, vs Insta-Smile product, that would be extremely appreciated!! I can only afford top veneers right now, and just an fyi...I have 5 permanent veneers on my upper and unfortunately two of my top front veneers broke off, and I’ve had to endure humiliation and embarrassment since they broke and have been missing since May, 2019& I’m beyond desperate To try and remedy this awful dilemma I live with and have to face every single Day!! Please help me, and send me as much information as you possibly can on your product and let me know if you feel I’d be a good eligible candidate for your product??? Sincerely, Patti Thomas 609-369-****
View full review
Anonymous

This has been a HORRENDOUS experience & I didn't even receive ANY Veneers & THEY OWE ME $1400!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
"Brighter Image Company" is a TOTAL SCAM Company committing FRAUD! :-( I NEVER even received "any Veneers" & they won't refund me $1400!!! & their impression pulled out my tooth! Read my HORRENDOUS experience with this Company below & check out these other 130 Horror Stories & True Life Accounts; https://brighter-image-lab.pissedconsumer.com/upper-veneers-201607****8534.html. This is far worse than I thought! It is a TOTAL SCAM! Buyer be VERY BEWARE!!! :-( Show less Brighter Image OWES ME $1400! They have turned out to be the MOST UNETHICAL COMPANY so I must WARN OTHERS! Their impression pulled out one of my permanent veneers (which I wasn't even asking them to cover initially, which will be about $1,000 to replace.) So, I asked them for a refund until I could get the pulled out veneer fixed with a crown or another veneer. I was PLEASANT, non-threatening and congenial! I DID NOT RECEIVE THEIR PRODUCT even and they have had my $1400 for 9 months now & I have a claim against them and will have to have my Attorney Friend in Texas take them to Court now, evidently because THEY REFUSE to REFUND ME for a product that I NEVVVVER EVER RECEIVED! I still wanted to do business with them, and I have Friends who have Youtube channels with "Millions" of subscribers who were waiting for a review. I was sure that it was going to be a Positive review. However, it will now be a WARNING to anyone who seeks to do Business with this Company! "Anna" was SOooo RUDE, THREATENING AND CONTENTIOUS and "Hung Up" on me and they have blocked my emails after I explained that the impression "pulled out my permanent veneer!" I was ONLY asking for a refund to fix the tooth to then save my money once again, to order their Veneers! I wasn't belligerent or demanding they even pay for a new crown or veneer, but I needed the refund to fix the problem! They have REFUSED FOR MONTHS NOW TO REFUND ME and my Wells Fargo Bank also has had a Claim against them! Now I will have to take them to Court to get this resolved and it will be FAR MORE than the $1400 I was asking for with the refund. I will now just get my teeth BONDED rather than get these Veneers and from other complaints from buyers, they are UNCOMFORTABLE, THE IMPRESSIONS ARE HORRENDOUS to get right and it takes countless times and then they charge you $30 after 3 tries or so for new impression material. They are UNETHICAL, DISHONEST and I will Warn everyone that I can about this HORRIFIC EXPERIENCE! I thought that Bill seemed like such a "Nice, Wonderful, Caring" Man but he must know about the unethical practices of his staff and his Accounting Department! SO BUYER BEWARE, BEWARE, BEWARE!!!!!
View full review
Loss:
$1400
Reason of review:
I NEVER got any product/veneers & you owe me $1400!!!!

Preferred solution: Full refund

3 comments
russell m Lcn

have you gotten a refund? any satisfaction?

Vicki Ewh

Pulled out your permanent veneer. There not meant to be used then. Buddy, you're the idiot in this situation.

Hester Dsc
reply icon Replying to comment of Vicki Ewh

English is clearly an issue for you. There is used as 'look over there.' They're is used as they are.. 'they're not meant to be used.' Their is used as 'parents need to teach their children proper english.' Don't call other people idiots when you are an actual idiot.

View more comments (2)
Shambria Qei
map-marker Los Angeles, California

Refund

I read your reviews and contract I’m not okay with any of this. I want me refund and I’ll go to a dentist and pay for the real thing. ***
View full review
1 comment
Guest

have you gotten a refund? any satisfaction?

Anonymous

SCAM COMPANY DO NOT BUY

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Scam company paid for 2 sets send one them to the labs and they claim it didnt work right and then deleted my account as I waited for them to send me the new MOLDS STAY AWAY
View full review
2 comments
Guest

Tired of these damn fraudulent companies and our politicians let them get away with it...

russell m Lcn

have you gotten a refund? any satisfaction?

View more comments (1)
Anonymous
map-marker Los Angeles, California

Sucks

I paid the down payment it was supposed to be $298 they took an additional $92 plus they want another $149 so no thank you! Plus I’ve been reading the reviews and sounds lousy to me.
View full review
1 comment
russell m Lcn

have you gotten a refund? any satisfaction?

Suzette R Vgw

STOP LAUGHING AT MY TEETH

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I called and it took so much to even ask for help Why the girl who answers their calls ask what my teeth look like and she started laughing at me and giggling with people I could also hear giggling. Is that anyway to treat someone who actually needed help. Thank you for ruining my image of an image lab. 3 years later I’m still hurt and I still #NoSmilesEver i never give bad reviews and if I do just no it’s because you hurt my feelings I only wanted to finally sing my music with a smile but ya whatever that’s why I trust no one #BYE
View full review